What to Do if the W311 Camera Displays "Device Bound"?
If you see a message indicating that the W311 camera is already bound, here's what you can do:
The camera can only be bound to one account at a time. If you wish to share it with others, use the sharing feature instead.
Steps to Resolve the "Device Bound" Issue
- If it was previously bound: Use the original account to bind the device. The camera does not support multiple bindings.
- If you did not bind it: Please contact customer support for assistance: zh-service@360.cn.
- To share the device: You can easily share the device with family members by navigating to Settings → Device Sharing. Family members do not need to bind the device to use it.
Unable to Bind the Camera?
If you're having trouble binding the camera, follow these steps to troubleshoot the issue:
Step-by-Step Troubleshooting
- Step 1: Does the camera show a green flashing light after powering on? Do you hear a "beep" when long-pressing the Settings button? If not, check for hardware issues or restart the device.
- Step 2: Verify the WiFi account and password are correct.
- Step 3: If your WiFi name or password contains special characters, consider changing them to simple English characters and numbers.
- Step 4: Ensure the router does not have WiFi squatting features enabled (e.g., blacklist, whitelist, MAC filtering).
- Step 5: Try using another WiFi network or connect to a mobile hotspot for the setup process.
- Step 6: Restart your router and attempt to reconnect the device to the network.
- Step 7: Try configuring the network via sound wave. Hold your phone close to the camera, increase the phone's volume, and keep the environment quiet for optimal sound wave reception.
- Step 8: If all else fails, click "Upload Log" on the network failure page to submit the device log. You can also contact support via the app or email us at zh-service@360.cn.
Maximum Supported Memory Card Capacity for W311 Camera
The W311 camera supports memory cards with a capacity of up to 256GB.
This allows you to store more videos, recordings, and footage, ensuring extended use without frequent data deletion or transfer.
How to Purchase Cloud Recording Service
To purchase the cloud recording service, follow these simple steps:
- Step 1: Open the device and go to "Settings".
- Step 2: In the Settings menu, select "Cloud Recording Settings".
- Step 3: Browse the Cloud Recording Mall and choose the package you want to purchase.
Once you’ve selected your preferred package, proceed to checkout to complete your purchase.
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